Client Policies

Terms of Service & Client Policies

Clear expectations for pricing, invoicing, scheduling, witnesses, cancellations, rescheduling, remote sessions, and document handling.

General Service Terms

Aligned Print & Scan is not a law firm and does not provide legal advice, legal representation, or legal document drafting. Customers are responsible for selecting the document, reviewing its contents, obtaining legal guidance when needed, and confirming recipient or recording requirements.

Submission of a request does not guarantee acceptance or confirm an appointment. A service date, time, witness arrangement, or remote session is confirmed only after Aligned Print & Scan sends written confirmation.

Quotes, Pricing, and Separate Invoices

Quotes are based on the information supplied at the time of review. Material changes to the document package, signer count, notarial acts, travel, witnesses, printing, timing, or fulfillment may change the final amount.

A paid invoice will not be rewritten to include later charges. Additional approved charges are issued on a separate invoice. For mobile services, Invoice #1 generally covers the appointment or dispatch amount and approved advance production. Invoice #2 may cover notarial acts and other services actually completed or added later.

Remote Online Notary Fees

The standard starting estimate is $35: a $25 online notarization service fee plus one $10 notarial act. Additional notarial acts are estimated at $10 each. Other requested services are itemized separately.

Remote witnesses coordinated by Aligned Print & Scan are estimated at $25 per witness and are subject to availability and platform rules.

Mobile Notary Fees

Mobile pricing includes an appointment or travel amount based on the service area and round-trip mileage. Notarial acts, printing, scanning, witnesses, after-hours service, waiting, parking, or other approved services may be itemized separately.

Mobile witnesses coordinated by Aligned Print & Scan are estimated at $50 per witness and are subject to availability.

Witnesses and Additional Participants

The customer is responsible for determining whether the document requires document witnesses or other participants. Aligned Print & Scan may collect this information and coordinate available witnesses, but does not determine legal document requirements.

A document witness is different from a credible witness used for identification. Any credible-witness arrangement must satisfy Texas law and the service platform’s requirements. Witness fees may remain due once a witness has been assigned or has reserved time.

Rescheduling

Rescheduling requests should be submitted as early as possible and are subject to availability. A requested change is not effective until Aligned Print & Scan confirms the new appointment.

One courtesy reschedule may be offered before service begins. A new service or appointment charge may be required when a customer misses an appointment, requests repeated changes, arrives unprepared, or asks to reschedule after mobile dispatch, witness assignment, online-session activation, or document production.

Cancellation

Customers should cancel as soon as possible. Refund eligibility depends on the work already completed and the costs already incurred.

Completed notarial acts are non-refundable.
Completed printing, copying, scanning, or document preparation is non-refundable.
Mobile appointment or travel charges are generally non-refundable after dispatch.
Remote platform and witness costs may be non-refundable after activation or assignment.
Courier charges are generally non-refundable after pickup or dispatch.

Late Arrival, No-Show, and Readiness

Customers and all required participants must be ready at the confirmed time with acceptable identification, the complete document, and any required witnesses. Delays may shorten the available appointment or require rescheduling. A no-show or an appointment that cannot proceed because of missing participants, unacceptable identification, incomplete documents, or customer technology problems may require a new payment.

Technology and Third-Party Providers

Remote online notarization and payment services may depend on third-party providers, including Proof and Stripe. Customers must satisfy the provider’s identity, device, browser, and payment requirements.

When a confirmed appointment cannot proceed because of a verified provider outage, Aligned Print & Scan will attempt to reschedule the affected service. Provider outages are reviewed separately from customer device, connectivity, identification, or readiness problems.

Right to Refuse or Stop Service

Aligned Print & Scan may refuse or stop a service when identity cannot be established, a signer appears unwilling or unaware, the document is incomplete, the requested act is unauthorized, fraud or coercion is suspected, the environment is unsafe, or another legal, ethical, operational, or security concern exists.

Document Handling and Customer Responsibility

Customers are responsible for providing accurate, complete, and usable files and instructions. Aligned Print & Scan is not responsible for rejection caused by document content, recipient requirements, filing rules, recording rules, or customer-supplied errors.

When Aligned Print & Scan makes a verified production error, the appropriate remedy is generally correction or re-performance of the affected service rather than reimbursement for unrelated losses.

Policy Updates

These terms may be updated as services, pricing, laws, and third-party platform requirements change. The version posted when a service is requested will generally govern that request unless a later written agreement states otherwise.